How can we help?

Frequently asked

Answers about orders, products, and aftercare.

01How long does shipping take?＋

In-stock orders usually leave our warehouse within 1–2 business days. Standard delivery takes approximately 3–7 business days.

02How do I make a return?＋

Unused items with original tags may be returned within 30 days of delivery.

03How should I wash a shell jacket?＋

Wash separately on a gentle cycle with a technical cleaner. Avoid fabric softener and tumble dry on low when the care label allows.

04Which products can be repaired?＋

Core WILDPULSE apparel and packs include five-year repair support. We assess each item for patching or component replacement.

Still need help?

Talk to a gear advisor.